License & Support¶
License Model¶
kMetal operates under a Subscription Licensing Model with the following structure:
- License based on managed cluster count
- Annual commitment with renewal options
- Full platform functionality included
Support¶
Service Level¶
| Support Type | Hours | Response Time | Channels |
|---|---|---|---|
| Standard | 8/5 | Critical: 2h, Major: 4h, Minor: 24h | email, slack |
| Premium | 24/7 | Critical: 1h, Major: 2h, Minor: 24h | email, slack, phone |
What's Included¶
- Stable Releases with Long Term Support (LTS).
- Proactive CVE Resolution.
- Continuous delivery of fixes and improvements.
- Support for Release Upgrades with assistance and guidance.
- Access to Private Slack for technical inquiries.
- Monthly Office Hours. One scheduled meeting of 60 mins every month.
Restrictions¶
- No redistribution of platform components
- No reverse engineering or modification
- Usage limited to licensed cluster count
Getting Started¶
Ready to move from evaluation to production? Our licensing process is straightforward:
- Finish your evaluation period
- Consider professional services for implementation support
- Contact us to discuss licensing options for your requirements
For detailed license terms and current pricing, contact sales@clastix.io.