License & Support

License Model

kMetal operates under a Subscription Licensing Model with the following structure:

• License based on licensed hardware footprint
• Annual commitment with renewal options
• Full platform functionality included

Clastix Care

Clastix Care is included with every kMetal deployment, providing reliable support, proactive security updates, and direct access to the engineers building the platform.

Service Level

Priority	Description	Response Time
P1	Critical	24/7
P2	Major	24/7
P3	Minor	8/5 business hours

What's Included

• Long Term Support (LTS) releases with security acceptance testing.
• Monthly vulnerability reports in NIST NVD format.
• Proactive CVE resolutions and pre-disclosure notifications.
• Continuous delivery of fixes and improvements.
• Feature prioritization per customer requirements.
• Support for 3 major releases annually, unlimited minor releases.
• Private Slack channel for technical inquiries.
• Monthly office hours with Clastix engineers.

Restrictions

• No redistribution of platform components
• No reverse engineering or modification
• Usage limited to licensed hardware

Getting Started

Ready to move from evaluation to production? Our licensing process is straightforward:

1. Finish your evaluation period
2. Consider professional services for implementation support
3. Contact us to discuss licensing options for your requirements

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For detailed license terms and current pricing, contact sales@clastix.io.